Whether you haven't seen a dentist in a while or you're simply looking for a new dental home in the Inner West, we're so glad you're here. Here's everything you need to know about your first visit.
Our promise to every new patient.
We genuinely don't mind when you last visited a dentist or what state your teeth are in right now. Whatever the reason — fear, life getting busy, the cost, or just never finding the right practice — we are not here to judge. We're here to help. You'll be welcomed exactly as you are.
Your first appointment is relaxed, thorough, and all about getting to know you — at your pace.
Book online 24/7 through HealthEngine or call us on (02) 9569 6661. We'll find a time that works for you — Monday to Saturday.
We'll send a brief health history form for you to fill in before your visit. This helps us understand your medical history and any concerns you have ahead of time.
Come in, take a seat, and let us look after you. We'll walk you through everything before we start — no surprises.
We'll do a thorough check-up of your teeth, gums, and mouth. If X-rays are needed, we'll explain why before taking them. Then we'll talk through our findings together.
We'll put together a personalised plan for any treatment you need — with full costings so you know exactly what's involved. There's never any pressure to start right away.
In most cases, your first visit includes a professional scale and clean, leaving your teeth feeling fresh and your mouth in great shape.
Your health fund card
We'll process your claim on the spot via HICAPS — you only pay the gap.
Any referral letters
From your GP or a specialist, if relevant.
Previous X-rays
If you have them from a former dentist, bring them along. We can often avoid retaking them.
A list of medications
Including any supplements or vitamins you take regularly.
Medicare card
For children who may be eligible for the Child Dental Benefits Schedule.
Don't have all of these? Don't worry — come as you are. We can work with whatever you have.
For Nervous Patients
Dental anxiety is incredibly common — and something our whole team takes seriously. We've helped countless patients who came to us afraid, and many of them are now some of our most regular visitors. It really does get easier.
We work entirely at your pace. If you need a moment, you need us to stop, or you just need a friendly face — tell us. We'll never rush you or make you feel silly for being nervous.
If you want, you can even just come in for a chat first — meet the team, see the surgery, and leave whenever you're ready. No pressure, no treatment. Just a cup of calm.
We want to know if you're nervous. It helps us adapt our approach to suit you.
Nothing happens without you understanding and agreeing to it first.
A raised hand from you means we stop immediately — no questions asked.
Whatever condition your teeth are in, we've seen it all. We're here to help, not to judge.
Book your first appointment online or give us a call — we'd love to welcome you to the Smiles On Norton family.